Welcome to SwimSupplyCo’s delivery information page! We know you’re eager to receive your high-quality swimwear and water safety gear, so we’ve created this comprehensive guide to explain our shipping process, timelines, and options.

Our Shipping Commitment

At SwimSupplyCo, we understand that whether you’re preparing for a family beach vacation, gearing up for swim competitions, or simply updating your poolside wardrobe, timely delivery matters. That’s why we’ve partnered with world-class shipping providers to ensure your swim essentials arrive when you need them.

Shipping Options at a Glance

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)

Detailed Shipping Information

Processing Time

All orders are processed within 1-2 business days at our Louisville headquarters. During peak seasons (May-August), processing may occasionally take up to 3 business days as we carefully inspect and pack your swimwear and safety gear.

Shipping Methods

We offer two reliable shipping options to meet different needs and budgets:

1. Standard Shipping ($12.95)

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes tracking and insurance
  • Ideal for time-sensitive orders

2. Free Shipping (Orders $50+)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Includes basic tracking
  • Perfect for budget-conscious shoppers planning ahead

International Shipping

We proudly ship worldwide (excluding some remote areas and parts of Asia). International customers should note:

  • Customs fees may apply and are the customer’s responsibility
  • Delivery estimates may vary based on local customs processing
  • All swimwear is marked as “merchandise” on customs forms

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping, you’ll get detailed tracking updates. For Free Shipping via EMS, basic tracking is available.

Returns & Exchanges

Not completely satisfied with your swimwear? We offer easy returns within 15 days of delivery. Please note:

  • Return shipping is the customer’s responsibility
  • Items must be unworn with original tags
  • Swim safety equipment must be in original packaging

Pro Tip for Swim Families

Planning a family vacation? Order your matching swimwear and safety gear at least 4 weeks in advance to account for processing and shipping time, ensuring your whole family is beach-ready!

Need Help?

Our customer service team is always ready to assist with any delivery questions. Contact us at [email protected] for:

  • Order status updates
  • Expedited shipping inquiries
  • Special circumstances (gifts, large orders)

At SwimSupplyCo, we’re committed to getting your swimwear to you as efficiently as possible, so you can focus on making waves with confidence!