Last Updated: [Insert Date]

Welcome to SwimSupplyCo! These Terms and Conditions govern your use of our website www.swimsupplyco.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases through our website. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission

2. Products and Services

2.1 Product Descriptions

We strive to accurately display our products including colors, features, and specifications. However, actual colors may vary slightly due to monitor settings. We reserve the right to correct any errors in product information.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Age-Appropriate Products

Our products are categorized for specific age groups (Boys’, Girls’, Men’s, Women’s). It is your responsibility to select appropriate items for the intended user.

3. Orders and Payments

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. All orders are processed within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Currency

All prices are in US Dollars (USD). International customers should be aware that exchange rates and foreign transaction fees may apply.

3.4 Shipping

We offer two shipping options:

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50): Carrier: EMS. Delivery time: 15-25 business days after shipment

We ship worldwide except to certain Asian countries and remote areas. Customers outside the United States may be responsible for customs fees.

4. Returns and Refunds

4.1 Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order. The following items cannot be returned:

  • Rash guards (if the hygiene seal has been removed)
  • Swimwear with removed hygiene liners
  • Personalized or custom-made items
  • Used swim safety equipment

4.2 Return Process

To initiate a return:

  1. Contact us within 15 days of receiving your order
  2. Wait for approval and return instructions
  3. Package the item securely with original packaging
  4. Ship to our return center

Customers are responsible for return shipping costs unless the return is due to our error.

4.3 Refunds

Refunds will be issued to your original payment method once we receive and inspect the returned item (typically within 3-5 business days). Please allow:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of SwimSupplyCo and protected by intellectual property laws. You may not use our content without our express written permission.

6. Limitation of Liability

SwimSupplyCo shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Kentucky, USA, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Information

For any questions about these Terms and Conditions:

Email: [email protected]
Mail: SwimSupplyCo, 11501 Maple Way, Louisville, US 40229